Service requests

For any after hours (3:30 pm to 7:30 am) emergencies please call

604-822-2173.

Neighbourhood (Tenant) Customer Service Requests

Customers external to the university can call or email our office: 604-822-9445 or utilitiesclerk.buildingops@ubc.ca.

UBC Service Requests

This section is intended exclusively for UBC Energy and Water Services (EWS) customers on the UBC campus. These customers consist of the UBC academic and administrative units and ancillaries such as Athletics, student housing, hospitality services (SHHS), and the UBC bookstore. Customers also include tenants like the University Neighbourhoods Association (UNA) and Vancouver Coastal Health’s UBC Hospital.

Placing a Service Request

To place a service request, the first step is to access our service request tool in PeopleSoft. This is the fastest and easiest way to get us working for you.

Please view details on how to sign up for PeopleSoft access, or how to use PeopleSoft Service Requests.

If you need further assistance, please contact us by email at utilitiesclerk.buildingops@ubc.ca or by phone at (604) 822-9445.