Customer Services

UBC’s Energy and Water Services (EWS) unit provides electricity, natural gas, thermal energy and water services exclusively to the UBC community, which includes residential neighbourhoods, commercial outlets and schools. Our customer base consists of the UBC academic and administrative campus, ancillaries (such as Athletics and the UBC bookstore), and tenant customers, including the University Neighbourhoods Association (UNA).

EWS Services Benefit the UBC Community

We’re not a utility in the traditional sense. We’re not competing for customers. And we’re not generating profits for shareholders. Rather, UBC’s energy and water cost savings are reinvested into academic teaching and research activities, providing substantial value to the campus community.

  • The services we provide to the University academic buildings are provided at the costs of the commodity, which are significantly below market rates.
  • The services for ancillary and tenant customers are sold at full market rates, based on the respective equivalent rates charged by the City of Vancouver, the University Endowment Lands, FortisBC and BC Hydro.

Water Supply Protection

UBC has a Cross Connection Control Program. The goal of this program is to protect and ensure our drinking water is not contaminated, after any backflow incident. For more details, please see our brochure.

Drinking Water Quality Monitoring Program

Please see the Publications page for information on the Drinking Water Quality Monitoring Program. For additional information on drinking water quality on campus please take a look at UBC’s Risk Management website.

Water Quality Complaints

A water quality complaint form can be found using the navigation on the left of this page under Contractors and Developers.

Sprinkler Restrictions

2017 Sprinkling Restrictions will be posted this spring once released by Metro Vancouver.