Customer Services

UBC’s Energy and Water Services unit provides electricity, natural gas, thermal energy and water services exclusively to the UBC community, which includes residential neighbourhoods, commercial outlets and schools. Our customer base consists of the UBC academic and administrative campus, ancillaries (such as Athletics and the UBC bookstore), and external tenants like the University Neighbourhoods Association (UNA) and Vancouver Coastal Health’s UBC Hospital.

In this section

Service Requests

Get help with your energy or water infrastructure.


UBC Energy & Water Services owns, maintains and reads revenue meters for electricity, water, natural gas, thermal energy (steam), and hot water. Meters are read from approximately the 15th of the month to the 21st. Invoices are mailed or emailed by the 10th of the following month, payable within 30 days.

Contractors & Developers

This section contains useful information for consultants and contractors working with UBC.

About Our Water Supply

Regulation and programs to support our water quality and conserve our water supply.