Service Requests

This section is intended exclusively for UBC Energy & Water Services customers on the UBC campus. These customers consist of the UBC academic and administrative units and ancillaries such as Athletics, Student Housing and Community Services (SHCS), and the UBC Bookstore. Customers also include external tenants like the University Neighbourhoods Association (UNA) and Vancouver Coastal Health’s UBC Hospital. Customers external to the university can call or email our office: 604.822.9445 or

For any after hours emergencies (3:30 p.m. to 7:30 a.m.)
please call 604.822.2173

UBC Service Requests

To place a service request, the first step is to access Planon. This is the fastest and easiest way to get us working for you.

Please view details on how to sign up for Planon access and learn how to submit a request.

If you need further assistance, please contact us at or by phone at 604.822.9445.